FAQ | Juliet's Lover
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Find answers to our most frequently asked questions and find out how to contact our Member Service Team....

  • Jewellery Subscription Basics
  • Monthly Jewellery Set Subscription
  • Jewellery 'Guess' Box
  • Jewellery
  • Credits
  • Coupon and Discount
  • Account
  • Shipping and Returns
  • Contact Us

Monthly Jewellery Set Subscription

Do I own the jewellery in my subscription set? Keep them for good?

Yes, you own all the jewellery that you receive in your monthly subscription set! No need to return or swap anything. Just keep your received jewellery for good and shine your life.

What payment plans do you offer for the monthly jewellery set subscription?

We currently offer two payment plans for our monthly jewellery set subscription:

Monthly payment plan (£69/month)

Quarterly payment plan (£177/3 months)

The quarterly payment plan (pay 3 months upfront – £177.00) offers you a 15% discount in 3 months’ total price compared to the monthly payment plan.

What is included in the monthly jewellery set subscription?

From workdays and weekends to vacations and weddings, our monthly jewellery set subscription service allows you more access to our designer jewellery. 

  • Receive 4 pieces of jewellery (a pair of earrings, a bracelet, a ring and a necklace) each month based on your Wish List.
  • Take your jewellery style preferences survey as a reference to avoid what you don’t prefer to appear in your monthly jewellery set.
  • Free UK Next Day tracked shipping, delivered within 1 to 3 working days after the monthly box unlocks date.
  • No commitment—pause or cancel your membership at any time!
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Jewellery Subscription Basics

How does your billing work for monthly jewellery set subscription?
  • The monthly payment plan (£69/month) is charged once per month. Subscriptions are automatically renewed, and you will be billed on the same day every month (at the rate then in effect) using the payment method you have on file. You will receive the bill by email on your billing date. Your subscription will not expire unless you contact us and choose to cancel.
  • The quarterly payment plan (£177/3 months) is charged once every 3 months. Subscriptions are automatically renewed, and you will be billed on the same day every 3 months (at the rate then in effect) using the payment method you have on file. You will receive the bill by email on your billing date. Your subscription will not expire unless you contact us and choose to cancel.
How does 'My Wish List' work?

We ask that you have at least 20 items in ‘Wish List’ so we can send you pieces we know you’ll love. We recommend that you update your Wish List regularly! Or refresh your Wish List several days before your monthly box unlocks date, which helps us to send you the items you most want to try.

Stylists view your Wish List as the primary method of curating your set. Your Wish List helps the stylist get the best sense of what you’d like to receive.

Your stylist will definitely keep an eye out for the pieces on the top 10 items that are most recently added to your Wish List, and hopefully, be able to send you them as they are in stock.

Click the heart shape on the product image/ quick look window/ product page to add it to your Wish List.

You can view and edit your Wish List here. Or click the heart shape on the website header.

How do I subscribe to the monthly jewellery set?

To register our monthly jewellery set subscription and choose a payment plan,  if you don’t have an existing account with us, head to our sign up page. Once you settle on your account information, click the bottom button ‘Subscribe to Monthly Jewellery Set £69/month’, you will immediately be able to choose your payment plan, fill in shipping and billing address, complete your jewellery preferences survey and enter your payment method information!

Alternatively, click the ‘ACTIVATE’ button on your account dashboard to choose a payment plan if you already have an account with us, and then follow the steps to register our monthly jewellery set subscription.

What happens if I receive a damaged piece?

While we inspect each piece of jewellery before it leaves our warehouse, we can’t always ensure that travel will treat your pieces kindly. If you receive a damaged piece, please email members@julietslover.co.uk immediately.

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Jewellery

What if I have allergies?

Our jewellery’s ear needle and chain are made from high-quality sterling silver or steel, but we can’t guarantee your skin’s positive reaction to each item. Please immediately stop wearing jewellery if you develop skin problems or skin allergy symptoms.

Please complete the preferences survey carefully when you sign up or update on the ‘Style Preferences’ page of the account dashboard to tell us if you are allergic to any materials. We will try our best to avoid sending you jewellery with materials that you are allergic to! You can also email any requests to members@julietslover.co.uk.

How should I take care of my jewellery?
  • Store your jewellery in our bespoke yellow storage box to avoid prolonged exposure to air and scratches.
  • Remove jewellery before washing your hands, swimming and/or applying products such as perfume, hairspray, soap and lotion.
  • While dressing, we recommend putting on jewellery last. While undressing, we recommend taking jewellery off first.
  • Avoid exposing the jewellery to water and other liquids. Jewellery must not be exposed to chlorine or saltwater, as this will dull its appearance.
  • Avoid knocking jewellery against hard objects.
How should I clean my jewellery?

Polish your jewellery frequently with a professional jewellery cleaning cloth that came with your jewellery to maintain its lustrous finish.

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Jewellery ‘Guess’ Box

Do I need to create an account to purchase Jewellery 'Guess' Box?

Yes, you need to create an account with us to purchase our Jewellery ‘Guess’ Box.

 

How to purchase Jewellery 'Guess' Box?

To purchase our Jewellery ‘Guess’ Box,  if you don’t have an existing account with us, head to our sign up page. Once you settle on your account information, click the bottom ‘Purchase Jewellery Guess Box £89/set’ button, the page will turn to your shopping bag with a Jewellery ‘Guess’ Box added in. Once you checkout successfully, the page will turn to the Jewellery Style Preferences Survey page on your account dashboard automatically within the following 10 seconds. Please complete and save your style preferences survey immediately. If you still didn’t submit your jewellery style preferences survey before our warehouse prepares your parcel, our stylists will randomly pick and send out your jewellery set.

Alternatively, if you already have an account with us, please sign in and click any ‘Purchase Now’ button through our web, follow the steps to complete the checkout and save the filled jewellery preferences survey to help our stylists select your jewellery set.

What jewellery I will get in my purchased Jewellery 'Guess' Box?

Different from the monthly jewellery set subscription, you can’t get the jewellery on your wish list. Our stylists will select your jewellery set according to your jewellery style preferences survey. 

When you purchase our Jewellery ‘Guess’ Box, once you checkout successfully, the page will turn to the Jewellery Style Preferences Survey page on your account dashboard automatically within the following 10 seconds. Please complete and save your style preferences survey immediately. If you still didn’t submit your jewellery style preferences survey before our warehouse prepares your parcel, our stylists will randomly pick and send out your jewellery set.

How to track my order?

Once your order has been dispatched, you will receive an email containing your tracking number (if applicable) to track your package.

Or you can log in, on your account dashboard home page, check your dispatched parcel’s tracking number details on Jewellery ‘Guess’ Box section.

Which currency can I choose to pay in?

We currently only accept British pounds. All the prices are listed in GBP. If you’re using a non-GBP credit or debit card, you’ll be charged in GBP.

What payment methods does Juliet’s Lover accept?

We only accept PayPal; Apple Pay; Google Pay; Visa, Mastercard, Maestro, and American Express debit or credit cards.

We do not accept pre-paid or pre-loaded cards, personal cheques, or traveler’s cheques of any kind.

Can I change or amend my order once it has been placed?

Before your purchases have been prepared for dispatch we can cancel an item, change or edit your billing and shipping details. Please contact us within one hour after the order has been placed. After the one-hour window, we cannot guarantee the order will be immediately canceled.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please contact us via info@julietslover.co.uk with your order number and account email info for assistance.

Do you offer gift wrapping?

We do not offer specific gift wrapping for shipped orders. But, we package each order in a luxury bespoke jewellery box, which can be used to send anyone you love as a surprising gift.

Order Cancellation

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

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Coupon and Discount

How does the coupon work when I purchase the Jewellery 'Guess' Box?

When you purchase the Jewellery ‘Guess’ Box, add the coupon code in your shopping bag, the discount will be applied to your total shopping bag amount automatically.

How does the coupon work when I subscribe to the Monthly Jewellery Set?

Please add the coupon code when you register our monthly jewellery set subscription, the discount will be applied to your chosen payment plan price automatically.

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Credits

How to earn credits by writing reviews? ('Write for Credits' Program)

Do you love shopping with Juliet’s Lover and enjoy sharing your thoughts with other customers? If so, then our “Write for Credits” program is for you! Simply submit a review of any product that you’ve purchased/received, and we’ll award you with £1.00 credit as thanks for each approved and published review!

To submit a review:

  1. Login and visit the website page of any item that you’ve purchased/received. Click the “Write A Review and Earn Credits” button located next to the product image.
  2. Alternatively, click the ‘REVIEW’ button under items on your account dashboard.
  3. Enter your rating for the item; write the title and content; upload photos for your review.
  4. Tick the checkbox indicating that you have read and understood the Review Writing Guidelines. Please read the Review Writing Guidelines if you have not done so yet.
  5. Tick the checkbox of ‘Get email responses’ if you want to receive our response by email notifications.
  6. Click the “LEAVE REVIEW” button to submit the review once your review is complete.
  7. Your review will be published once it has been approved.

Note: Review submissions that do not follow our Review Writing Guidelines will not be published.

Terms and Conditions of the “Write for Credits” program: 

  1. Customers submitting a review of an item must use the same account that they used to purchase and subscribe in Juliet’s Lover.
  2. All reviews must be submitted after the order or parcel containing the reviewed item has been fulfilled or dispatched. Reviews submitted before the order has been fulfilled or dispatched will not be accepted.
  3. Reviews of items contained in shipments classified as “undeliverable” will not be accepted. Reviews may be accepted and eligible to earn credits after a reshipment has been arranged and fulfilled.
  4. Once submitted, reviews cannot be modified. Requests to modify or remove reviews will not be entertained.
  5. Only the first review published and written by a qualified customer for a purchased/received product will earn the credits. Reviews of the same item from the same customer cannot be used to earn more credits.
  6. Customers may only earn £1.00 credit once per item, regardless of whether or not the customer purchased multiple quantities of the same item in a single order, or placed multiple or combined orders containing multiple quantities of the item.
  7. Juliet’s Lover reserves the right to change all terms and conditions of and to withdraw this program without prior notice. Should there be any disputes, Juliet’s Lover’s decision is final.
  8. All submitted reviews are subject to the terms set forth in our Terms and conditions.
Review Writing Guidelines

Reviews are intended to contribute to member club and help customers make informed decisions about products. In order to make your Reviews as useful as possible, we encourage you to follow the guidelines below when writing a review:

  1. To ensure that product reviews reflect actual Juliet’s Lover products and their use, customers can only write product reviews for products they have purchased/received from Juliet’s Lover using the same Juliet’s Lover account.
  2. Please do not write Reviews to address order-related enquiries or issues. If you have concerns about your order, please contact our Customer Service team.
  3. Focus on the product and your individual experience in your review. Explain why you like or dislike the product, and be as clear as possible. The more detailed you are, the more helpful your review will be to readers.
  4. Please avoid using violent, discriminatory or rude words to write reviews. We reserve the rights to ban extreme reviews publishing.
  5. Recommended review length is 275-2,500 characters (50-300 words).
  6. Complete every mandatory area of the review form. Partially completed forms will not be processed.
  7. You can upload images to support your product reviews. A maximum of 5 images can be uploaded per review. You must own the rights to any images that you upload to julietslover.co.uk.
  8. Please upload images in the following file formats and size: JPG or PNG sized 5MB or less.
  9. Valid reviews only need to be submitted once. Most reviews will be automatically approved and published. If your review is not published automatically, it is possible that it did not meet our Review Submission Guidelines for one or more of the below reasons, or was in conflict with our Terms and conditions.
  10. All submitted reviews are subject to the terms set forth in our Terms and conditions.
  11. Juliet’s Lover reserves the right to remove any reviews or to change these Review Guidelines, without prior notice. Should there be any disputes, Juliet’s Lover’s decision is final.

 

How to earn credits by referring your friends?

You can refer your friends by clicking the button ‘Refer a friend’ on our home page or your account dashboard once you log in. Copy and share your personal referral link on your blog, text message or any social media platform you’d prefer.  Or simply send an invitation to your friends by entering their emails’ separated by a comma. Each of your friends registers our monthly jewellery set subscription successfully via your shared link or invitation email, you will be rewarded £1.00 credit automatically as a gift.

Don’t forget that you can keep track of your referral links/invitation emails that are opened or activated successfully on the Account Dashboard – ‘Refer A Friend’ Page.

How to redeem my credits?

You are able to redeem your credits on the shopping bag page to pay for the partial or full order amount.

How do I check my credit balance and transactions?

Log in to your Account Dashboard and open the ‘Payment/Order’ page – Credit transactions. Or just click the wallet icon on the top of pages, which directs you to the related page and section.

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Shipping and Returns

When will my monthly subscription jewellery set arrive?

In the UK mainland —

You’ll receive your subscription set within 1 to 3 working days once we dispatch your parcel from the warehouse. Once your parcel ships out, you will receive an email that includes the jewellery set’s information and a tracking number. Also, you will receive email and SMS notifications from Royal Mail about your delivery updates.

In the EU countries (Belgium, France, Germany, Italy, Portugal, and Spain) and the USA mainland–

You’ll receive your subscription set within 3 to 4 working days once we dispatch your parcel from the warehouse. Once your parcel ships out, you will receive an email that includes the jewellery set’s information and a tracking number. Also, you will receive emails from UPS or Royal Mail about your delivery updates.

 

 

When will my purchased Jewellery 'Guess' Box arrive?

In the UK mainland —

You’ll receive your Jewellery ‘Guess’ Box within 2 to 3 working days once we dispatch your parcel from the warehouse. Once your parcel ships out, you will receive an email that includes a tracking number. Also, you will receive email and SMS notifications from Royal Mail about your delivery updates.

In the EU countries (Belgium, France, Germany, Italy, Portugal, and Spain) and the USA mainland–

You’ll receive your subscription set within 3 to 4 working days once we dispatch your parcel from the warehouse. Once your parcel ships out, you will receive an email that includes a tracking number. Also, you will receive emails from UPS or Royal Mail about your delivery updates.

How can I track my subscription parcels?
  • For upcoming deliveries, you will receive an email with tracking information when your subscription jewellery set has shipped. You can also check on your Account Dashboard – Subscription Parcels.
  • Alternatively, to track subscription parcels, please click the tracking number shown on your account dashboard. We also provide an easy button that lets you track your last parcel that is on the way currently.
How to track my order (Jewellery 'Guess' Box)?

Once your order has been dispatched, you will receive an email containing your tracking number (if applicable) to track your package.

Or you can log in, on your account dashboard home page, check your dispatched parcel’s tracking number details on Jewellery ‘Guess’ Box section.

How do I change my shipping address?

The best way to change your shipping address is to log in to your account dashboard and change it on the ‘Address’ page – My shipping address. This will ensure that your next shipment is sent to the correct address.

Please note that if your jewellery set has already been shipped to you before you make an address change, we will be unable to re-route the package. If possible, it’s best to update your address before your box is shipped out. But we understand that sometimes life is hectic, and these things get overlooked. If this happens, please contact our Member Service Team at members@julietslover.co.uk.

What are my delivery options (time & cost)?

Shipping In the UK mainland, we currently ship with Royal Mail:

Your Juliet’s Lover monthly subscription jewellery set (Free next day tracked shipping) will be delivered right to your door or in your mailbox and will not require a signature.

Your Juliet’s Lover Jewellery ‘Guess’ Box (Free 2-3 days tracked shipping) will be delivered right to your door or in your mailbox and will not require a signature.

Shipping In the EU countries (Belgium, France, Germany, Italy, Portugal and Spain), we currently ship with UPS or Royal Mail: 

Your Juliet’s Lover mon